What difference does it make having ‘what matters’ conversations?

What you've said...

We all work in very busy environments, there is always something that is more pressing than sitting down and talking. You see that all the time both in primary care and in specialist services. However, taking a minute to engage in meaningful conversation is good for an individual to reflect on what truly matters to them and could be relevant to their own care and also for us to make sure that we are delivering what they really need.
Employee
NHS Greater Glasgow and Clyde
One of the reasons why many people seemed to buy into the approach as I was promoting the initiative was the very fact that 'What matters to you?' is a national initiative. You know, the feeling that you are not alone in your approach and we are all working towards the same goal.
Employee
North Ayrshire HSCP