Conversation Tools

one page profile

A One Page Profile captures important information about a person on a single sheet of paper under three simple headings: what people appreciate about me, what’s important to me and how best to support me. The concept of one page profiles was developed by Helen Sanderson Associates and the benefits of using it are:

  • Helping us build better relationships by truly understanding what really matters to the person in their life and the way they are supported to live it
  • Providing a record that can move with the person as they transition from service to service or use multiple services
  • Being regularly updated to reflect people’s changing circumstances and aspirations
  • When staff have One Page Profiles, the people being supported feel like they get to know the person, rather than just the job title
  • When used at work, they can contribute to more person-centred teams, where individual strengths are recognised and different ways of working are taken into account
Reflective tools

Reflective practice template - living well

These reflective practice templates, focusing on seven core capabilities at the end of life, were developed as part of a collaborative between NHS Dorset Clinical Commissioning Group, NHSE Personalised Care Group, Dorset End of Life Care Partnership, Andy Brogan at Easier Inc and the Poole North Locality multi-disciplinary team and the local community.



Please feel free to download both the ‘I am confident that‘ and ‘What matters to you?‘ templates and let us know any feedback you may have.

presentation tools


How it feels when we DO ask ‘what matters?’. This is Christopher’s story.

How it feels when we DON’T ask ‘what matters?’. This is Tommy’s story.

Staff perspective on asking ‘what matters to you?’.


what matters? workshop

These bespoke workshops to explore the what matters concept are being held with Primary Care Networks across Dorset. If you would like to request a session for your Primary Care Network, or attend an existing one, please contact us

Upcoming events for Primary Care Networks

There are currently no workshops scheduled for Primary Care Networks. Please visit this page for updates.